Return Policy

At MudBusters, we take pride in our products and stand behind it.  We want you to be 100% satisfied with your purchase experience when you purchase directly from Mud-busters.com.

  • If you are not completely satisfied with your MudBuster item, you can return it within the first 30 days of purchase date for a refund or exchange.
  • Refunds are issued to your original payment method and cannot be returned to alternate cards or different forms of payment (less any shipping fees).
  • Returns must be received in new condition in original packaging. Items returned with obvious use, may be subject to refusal and refund will not be issued. 
  • Should you receive damaged, defective, or the wrong item(s), please submit an Return Request within 30 days from the purchase date, we will pay for the return shipping and provide you a shipping label (we can only provide a return label within the contagious US).
  • Exchanges for international orders are not available (sorry to our international friends).

Refunds:

Please allow 7-10 business days for your return to be processed once it arrives at our warehouse. We will send you a confirmation email once your refund has been issued. There will be a 10% restocking fee for returns.

Refused/ Undeliverable Orders

It is the customer's responsibility to make certain that the correct address details are provided for your order.

  • MudBusters cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.
  • All orders that are returned to MudBusters due to inaccurate information supplied by the customer (incorrect or incomplete address) will be processed as a normal return.

 

How do I Return my MudBusters item?

To return your item please follow the steps below.

  1. Please Contact Us – You the customer, will need to provide proof of purchase. Once received, we will review the return.
  2. Our customer service team will contact you within 1-2 business days with further instructions on processing your return.