Refund policy
MudBusters Return & Exchange Policy
How to Start a Return
Submit Return Request
Click the "Start Return" button below to begin the return process for your order. You'll need your order number and billing email.
Receive Return Instructions
We'll send you instructions and the return address to ship the product back to us.
Pack It Up & Ship It Back
Pack the product in its original packaging. Include all items and note any missing parts. You are responsible for return shipping costs and selecting your preferred carrier.
Start ReturnHow Do I Return My MudBusters Item?
To return your item, please follow the steps below:
- Contact Us – You, the customer, will need to provide proof of purchase. Once received, we will review the return request.
- Await Instructions – Our customer service team will contact you within 1-2 business days with further instructions on processing your return.
- Ship Your Item – Once approved, ship the item to our return address at your expense. We recommend using a trackable shipping method.
Return Address
MudBusters 614 Arkansas 247Russellville, Arkansas 72802
Return Policy
Returns Within 30 Days
You can return all or part of your purchase within 30 days of delivery.
Some exclusions apply—see below for details on freight returns and items not eligible for return.
Please Note:
- Non-defective items that have not been installed must be returned in new, resalable condition.
- Returns are not accepted for special orders.
- Customers are responsible for all return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
- If returning multiple items, please ship them separately unless they originally arrived together in the same box.
- Refunds will be processed once the item arrives and is inspected at its return destination. Significant discrepancies in content, weight, or dimensions compared to what was approved may result in delayed or rejected refunds.
Refunds
Please allow 7-10 business days for your return to be processed once it arrives at our warehouse. We will send you a confirmation email once your refund has been issued.
Exchange Policy
Customer-Initiated Exchanges (Continental U.S. Only)
Ordered the wrong product? No problem—we can help you exchange it!
If you need to exchange an item due to ordering the wrong size, color, or fitment, the following restocking and handling fees will apply to cover processing and shipping costs:
| Description | Amount |
|---|---|
| Restocking & Handling Fee | $50.00 |
| Shipping (new product to you) | $25.00 |
| Total | $75.00 |
Additionally, the customer is responsible for shipping the original item back to us.
How It Works:
- Contact us to initiate your exchange request.
- We'll provide you with instructions and the return address.
- Ship the original item back to us at your expense. We recommend using a trackable shipping method.
- Once we receive and inspect the returned product, we'll ship your replacement item.
- Restocking and handling fees will be collected before the new product ships.
Exchanges Due to Our Error
If we made a mistake—such as sending the wrong item, a defective product, or an item that doesn't match what you ordered—we've got you covered. No restocking or handling fees will apply, and we will provide a prepaid return shipping label at no cost to you.
This policy applies to the Continental United States only. For Alaska, Hawaii, and international orders, please contact us for assistance.
Refused/Undeliverable Orders
It is the customer's responsibility to ensure that the correct address details are provided for your order.
MudBusters cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.
All orders that are returned to MudBusters due to inaccurate information supplied by the customer (incorrect or incomplete address) will be processed as a normal return, subject to the standard 10% restocking fee.
Freight Returns
Freight orders are not eligible for returns, with some exceptions.
If you are returning or exchanging a freight item for any of the following reasons, you will not be charged restocking, handling, or return shipping costs:
Acceptable Freight Return Exceptions:
- You placed an order over the phone and we sent you the wrong item.
- The product you received has a manufacturer's defect.
- We sent you a product different from what you ordered.
Items Not Eligible for Return
The following items cannot be returned:
- International shipments (all sales are final for orders shipped outside the Continental U.S.)
- Items shipped via freight (see Freight Returns above, or call us for clarification)
- Custom-made and custom-painted products (exceptions apply if we sent the wrong item, the product is defective, or differs from what you ordered)
- Items with visible wear and tear
- Items that have been installed, modified, drilled, or cut
- Items outside of the manufacturer's warranty period
- Items marked with the "Non-Returnable" logo
- Original shipping charges and flat-rate shipping fees (non-refundable)
Common Reasons for Return
Questions?
Need help or have questions about returns or exchanges? Contact our customer service team:
📞 1-800-XXX-XXXX
📧 support@mudbusters.com
We're here to help!
